1. Return & Exchange Eligibility

  • Customers can request a return or exchange within 7–14 days of purchase/delivery.
  • Items must be:
    • Unused, unwashed, and unworn
    • With original tags and packaging
    • Accompanied by original receipt/invoice

2. Exchange Policy

  • Exchanges are allowed for:
    • Wrong size
    • Wrong item delivered
    • Damaged/defective product
  • Exchange is subject to stock availability
  • Customers may be required to pay delivery charges (if applicable)

3. Refund Policy

  • Refunds are only applicable in cases of:
    • Damaged or defective item
    • Incorrect product delivered
  • Refunds will be processed within 7–15 working days after inspection
  • Refund method:
    • Bank transfer / JazzCash / EasyPaisa / Store credit

⚠️ Delivery charges are non-refundable in most cases


4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Worn, washed, or used items
  • Items without tags or invoice
  • Sale / discounted items
  • Customized or stitched products
  • Undergarments (for hygiene reasons)

5. Return Process

  1. Contact store via WhatsApp / call / email
  2. Provide:
    • Order number / receipt
    • Reason for return
    • Pictures (if damaged)
  3. Send item via courier or visit store
  4. After inspection, refund/exchange will be processed

6. Important Notes

Some stores may offer store credit instead of cash refund

Store reserves the right to reject returns that do not meet conditions

Customers are responsible for return shipping charges (unless fault is from store)

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Delivery only Pakistan

Serving Customers in 200+ Cities Across Pakistan

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60-day Return Policy

Merchandise must be returned within 60 days.

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About Us

AV Collections brings you trendy, high-quality fashion designed to inspire confidence and style. We’re committed to delivering the best shopping experience to our customers across Pakistan

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