1. Return & Exchange Eligibility
- Customers can request a return or exchange within 7–14 days of purchase/delivery.
- Items must be:
- Unused, unwashed, and unworn
- With original tags and packaging
- Accompanied by original receipt/invoice
2. Exchange Policy
- Exchanges are allowed for:
- Wrong size
- Wrong item delivered
- Damaged/defective product
- Exchange is subject to stock availability
- Customers may be required to pay delivery charges (if applicable)
3. Refund Policy
- Refunds are only applicable in cases of:
- Damaged or defective item
- Incorrect product delivered
- Refunds will be processed within 7–15 working days after inspection
- Refund method:
- Bank transfer / JazzCash / EasyPaisa / Store credit
⚠️ Delivery charges are non-refundable in most cases
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Worn, washed, or used items
- Items without tags or invoice
- Sale / discounted items
- Customized or stitched products
- Undergarments (for hygiene reasons)
5. Return Process
- Contact store via WhatsApp / call / email
- Provide:
- Order number / receipt
- Reason for return
- Pictures (if damaged)
- Send item via courier or visit store
- After inspection, refund/exchange will be processed
6. Important Notes
Some stores may offer store credit instead of cash refund
Store reserves the right to reject returns that do not meet conditions
Customers are responsible for return shipping charges (unless fault is from store)